Summary:

• Oliver Dörler appointed as Chief Data & AI Officer to further develop AI-based applications across Bank
• Customers and employees will increasingly benefit from AI-based applications
• Artificial intelligence widely utilised at Bank, for example with new banking assistant Ava

Commerzbank is consolidating its activities related to Artificial Intelligence (AI) as part of its strategic upgrade “Momentum,” introduced at the beginning of the year. As part of this, the Bank has created the new role of Chief Data & AI Officer. This management role, reporting to the Board of Managing Directors, will integrate the Bank-wide responsibility for AI application with data management, aid in the development of innovative solutions for private and corporate clients, and increase the Bank’s overall efficiency.

Oliver Dörler, Divisional Board Member and Head of Big Data & Advanced Analytics since May last year, will assume the role of Chief Data & AI Officer. Dörler will continuously evolve the Bank’s AI strategy and make sure that AI is used responsibly across the Group. Together with his team, he will work to strengthen employee skills in dealing with this transformative technology.

Christiane Vorspel, Member of the Board of Managing Directors and Chief Operating Officer with responsibility for IT, stated: “By appointing Oliver Dörler as Chief Data & AI Officer, we are ensuring that our central themes of data and AI are strategically integrated. This will enable us to offer our customers improved products and services while optimising our internal processes more quickly and effectively.”

Oliver Dörler added: “By leveraging data, AI, and machine learning, we aim to contribute to providing our customers with an even higher quality of service. Our employees will also benefit more and more from new applications based on AI in the future.”

The intensified use of AI is a key component of the Bank’s strategic upgrade introduced in February. AI has already been successfully implemented in a variety of use cases. For instance, in the development of the new virtual assistant Ava, launched a few weeks ago, which supports customers when using the banking app. Ava helps with service requests and account management in natural language and answers questions about Commerzbank products. Additionally, the Bank’s employees have recently been provided with access to an AI solution based on ChatGPT, which assists them in many daily tasks.

Oliver Dörler holds a degree in computer science and joined Commerzbank in 2019 following roles at Deutsche Bank and Deloitte. Since then, he has played a pivotal role in the technological advancement of the Big Data & Advanced Analytics division, where the Bank had already consolidated its AI activities in 2017.